User Guide
About payment methods
Our site supports the following payment methods.
credit card
Card payments can be made using VISA, Mastercard, American Express, and JCB brands.
Google Pay
If you are viewing using Google Chrome, you can pay using your Google Pay account.
On the payment screen, select Google Pay from Express Checkout.
Apple Pay
You can use Apple Pay to pay on the web in Safari on your iPhone, iPad, and Mac.
On the payment screen, select Apple Pay from Express Checkout.
Amazon Pay
Amazon Pay is a service that allows you to pay for products and services using the address information and credit card information registered in your Amazon.co.jp account.
On the payment screen, select Amazon Pay from Express Checkout.
About delivery and shipping charges
Delivery company: Yamato Transport, Sagawa Express
Delivery days:
We will ship within 7-20 business days (excluding Saturdays, Sundays, and holidays) after payment is completed.
[Immediate delivery product] Shipped within 3 business days [Pre-order item] Described in product details
*The above is a guideline, and there may be delays if defects are found during inspection, shipping delays at the supplier, or if there is a rush of orders. Please note that delivery may take longer than usual due to long holidays or New Year's holidays at the supplier. Thank you for your understanding. *The tracking number can be tracked at the time the product is entrusted to the delivery company by the airline, and it will take 5 to 7 business days from notification of shipping completion. (Excluding Saturdays, Sundays, and holidays) Tracking confirmation will be available in about a few days.
Shipping fee: 600 yen nationwide (excluding Hokkaido, Okinawa, and remote islands)
Free shipping is available for customers who purchase 10,000 yen or more in one order.
- Shipping to Hokkaido and Okinawa will be an additional 660 yen.
- In the case of remote islands, there may be a separate relay fee, so in that case we will contact you before shipping.
- Please note that in some cases, the delivery company may be changed to an equivalent carrier without prior notice.
About cancellation
Please note that we generally cannot accept cancellations of orders after they have been shipped.
For cancellations before shipping, please contact us using the inquiry form.
About return/exchange conditions
If the product is initially defective or damaged, please contact us within 7 days after receiving the product and we will replace it with a new product. (*If out of stock, we may issue a refund)
Please note that we will bear the return shipping costs due to initial defects or damage.
*The listed sizes are basically measured when laid flat, and there may be some errors.
*Overseas products may have looser product standards than Japanese products, and may be more sloppy in sewing and construction.
*Depending on the monitor or display environment you are viewing, the color, texture, etc. of the actual product may differ from the actual product.