Basically, please contact us via our official LINE account (response hours are weekdays from 10:30 AM to 4:30 PM).

*We are receiving an increasing number of inquiries about delivery status.
Please review our delivery policy again.
We will only respond to inquiries regarding parcel status if more than 20 business days have passed since your payment.
Otherwise, please kindly wait for your order to arrive.
(Please note that we will not be able to respond to such inquiries.)

*For returns and refunds, please be sure to refer to this page before contacting us.

*When making inquiries after purchase, please be sure to include your order number.

*If the information provided is insufficient, or if your question is about content already stated on the website, we will not be able to reply. Please check the website navigation again.

Replies may take approximately 3 business days.

*Please make inquiries via our official LINE account.

Replies will take approximately 3 business days