사이드 디자인 데님

*Sizes are measured uniquely, so there may be slight discrepancies.

*Product images may have slight errors depending on the monitor and other environments you are viewing them on. Please note that we cannot accept complaints about differences in color. Please acknowledge the above points in advance.

【Regarding Shipping and Delivery Dates】

*While we understand there may be inquiries regarding detailed delivery status, please understand that once items are shipped, the shop cannot control the process. We kindly ask you to refrain from such inquiries.

All products are shipped from overseas, and will be dispatched within 7 to 20 business days (excluding weekends and holidays) after payment is completed. Additionally, some products, such as pre-order items, may take longer. In such cases, the estimated delivery time will be stated in the product description, so please check there.

*The above is an estimate, and delivery may be delayed if a defect is found during inspection, if there are shipping delays from the supplier, or if there is a surge in orders. Please note that delivery may also take longer than usual due to major holidays or New Year's at the supplier. We appreciate your understanding.

*Tracking numbers become traceable once the product is handed over from the airline to the delivery company, and tracking will be available approximately 5 to 7 business days (excluding weekends and holidays) after the shipping completion notification.

Products for "Delivery within 10 days" are shipped within 7 business days after order completion or payment confirmation. For other products, the delivery time varies by item.
*If you purchase two or more items simultaneously, they will be shipped together with the item that has the latest shipping date. If you have only ordered items for "Delivery within 10 days" and have not received a shipping completion email even after 7 business days have passed since order completion or payment confirmation, please notify us via the inquiry form.

*1. Purchase date = date of payment confirmation. This is not the order date.
*2. After shipping is complete, a tracking number will be sent to your email address.
*3. Some products/brands, such as pre-order items and collaboration items, have different delivery times. In such cases, the shipping date and other details will be noted in the product description, so please check in advance.

Please note that you cannot select the delivery company or delivery time. 

【About Shipping Fees and Customs Duties】

Please be assured that all import taxes and customs duties are included in the product price. Shipping fees vary depending on the product purchased. The amount will be displayed at the time of purchase, so please check there. Even if you are charged customs duties, we will cover them, so please do not worry.

【About Redelivery】

Please understand that if a purchased product is returned to our warehouse due to circumstances on the customer's part (such as an incorrect address entered at the time of purchase, a change of address due to moving, or the recipient being absent), the customer will be responsible for the redelivery fee. *Delivery will be made either cash on delivery or after advance payment. The average redelivery cost is around 2,000 yen.

【About Product Returns】

Regarding product returns, we do not accept returns or exchanges (including color and size) due to customer's convenience. We will only accept returns or exchange for the same product in cases of defective products or if a product different from your order was received. If the product you wish to exchange is out of stock, we will promptly proceed with a refund. *Please note that we cannot accept returns if you do not contact us within 7 days of product arrival.

【About Order Cancellation/Changes】

Please note that we cannot accept order cancellations or changes (including color and size) after the order has been shipped.

Return Policy

Please note that returns for personal reasons are not accepted.

Items for which returns/exchanges are not accepted

Subjective aspects such as material smell or feel.

Items with individual differences due to washing or distressing.

Pen marks or loose stitching from the manufacturing process, or slight variations in seams.

Minor stains or scratches in inconspicuous places such as the lining, which do not affect use.

For footwear, minor scuffs, dirt, or excess adhesive from the manufacturing process.

If buttonholes are not opened.
(Some products may be shipped with buttonholes unopened to guarantee they are new.)

For select brands, if the tag differs from the brand name or if there is no tag.

If it is determined to be within the range of individual differences for the product.

Minor marks from manufacturing (can be removed by washing).

About loose threads (thread ends)
Regarding loose threads on products, if pulling the thread does not create a hole, there is no problem with the product itself. Please cut the loose thread with scissors and use the product.

Slight variations in product size or color.

Products that have been worn or used.

Inquiries made more than 7 days after arrival.

If the item is not returned within the period specified by our company after an inquiry.

For defective products not covered by the above, after confirming the defect with photos attached to an email sent within 7 days of arrival, we will process a refund for the defective product.

*If you do not receive a reply within 3 business days, please contact us again.

Due to spam countermeasures via domain restrictions, emails may not be delivered correctly. Please ensure that you can receive emails from the following domain:

info@mush-wear.com

・Emails may be recognized as spam and not delivered correctly by email services, email software, or anti-virus software.
(Especially for users of free email services such as Hotmail)

In such cases, please check your spam folder or review the settings of your service or software.

 

The email format is as follows:

*Please email the following information within 7 days of product arrival:

・Your Name
・Home Address
・Email Address
・Product Name and Number
・Photo of the defective area (please make sure to attach a photo of the relevant part)
・Order Number (found in the order confirmation email you received)

The process after inquiry is as follows:

1. Email Reception
   ・Our customer support team receives your inquiry email.
   ・If information is insufficient, we may request additional photos.
   ・We will send a confirmation of inquiry reception to the customer within 3 business days.
2. Brand Confirmation
   ・Simultaneously with contacting the customer, we relay the details received from the customer to the brand.
   ・The person in charge confirms with the brand and decides on the course of action.
   *If you wish for an exchange, we may not be able to accommodate it due to the brand's inventory situation.
3. Guidance on Action
   ・We will contact the customer regarding the course of action and provide instructions for return procedures, etc.
   *Due to brand business days, it may take approximately 4 business days to notify the customer of the decided course of action.
4. (In case of exchange)
   ・Customer returns the item in hand.・The brand reships the correct item.
5. (In case of refund)
   ・Customer returns the item in hand.・After confirming the returned item, a refund is issued.